Bad review help
Bad Review Help helps with bad review help and how to respond to bad reviews: we review what is hurting you online, explain which items have a removal or correction path, and handle the requests and replies with your approval.
Built for: Local business owner hit by a few bad reviews that are costing calls.
30 minutes · The consultation is free
- You approve every request
- No fake reviews, no review gating
- Run by Monaxion
What we can help with
Start with a free consultation to see what can be done.
Reviews that break the rules
Fake, competitor or off-topic reviews pull your rating down and cost you calls.
How we help: We check each review against the platform's published content policy and file flag or removal requests where a review appears to break it.
Real complaints left unanswered
Unanswered negative reviews tell new customers nobody is listening.
How we help: We draft calm, factual replies for your approval so every review gets a response.
Too few recent reviews
A handful of old reviews makes one bad one count for more.
How we help: We set up a simple ask-for-review routine for happy customers that follows platform rules (no paid or gated reviews).
Three simple steps
Free consultation
We look at what shows up for you and what can be done. The consultation is free.
Plan
Item by item: what can be requested, replied to or outranked.
You approve, we track
Nothing is sent or posted without your OK, and you see the status of every request.
Look up a business’s reviews
How review sites check reviews
Each platform makes its own decisions. From their help pages:
Google says new reviews go through automated checks of the review text, the reviewer's account and unusual activity at the place. Flagged reviews go to trained staff. Owners can report a review, but only reviews that break Google's policies are removed.
Source: Google: how reviews work (opens in new tab), Google: report a review (opens in new tab)
Yelp
Yelp says its recommendation software is fully automated. Reviews it does not recommend stay visible in a separate section but do not count toward the star rating or review count.
Source: Yelp: does Yelp recommend every review? (opens in new tab)
BBB
BBB says it validates the reviewer's email or phone, lets the business confirm the interaction and respond before the review is published, and does not accept anonymous or paid reviews. BBB also says it cannot guarantee any single review is accurate.
Ways we can help
Every situation is different. Start with a free consultation and we will talk through what fits.
Questions
Can you remove any review?
No. We only request removal of reviews that appear to break the platform's own policy. The platform makes the final decision, so we can't guarantee any removal.
Will anything be posted without me?
No. Nothing is sent or posted without your OK, and your situation is discussed privately.
Do you post fake reviews or filter who gets asked?
No. We use platform, publisher and search engine processes only. No fake reviews, no review gating.
Is the first call free?
Yes. The consultation is free.
How long does it take?
It depends on the platform and how many items are involved. Each platform reviews requests on its own timeline. We'll tell you what we know on the call.
Upcoming events for local business owners
Events run by other organizers.
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Bad review help: a calm plan for the week after a harsh review
Talk to us today
Call now or pick a 30-minute time that suits you. The consultation is free.